Terms and Conditions

Created March 21, 2018. Latest update made and effective as of January 22nd, 2021.

This page states the Terms and Conditions of Use (the “Terms of Use”) under which customers and users (collectively “Customers”) may use www.ututextiles.com (the “Site”) and other websites under the control of Utu Textiles (whether partial or otherwise). Access to this website and the use of information on it is subject to these Terms of Use. By using the site, you will be deemed to agree to these Terms of Use.


In these Terms of Use, the following terms shall have the meanings indicated:

  • “Customers” means individuals or entities who use this website or the services of the Company or who undertake any other business with the Company;
  • The Company means Utu Textiles (FI24785658).
  • “Privacy Policy” means our statement of practice as regards the privacy and security of your information when accessing and/or using this website and any of the features hereon;
  • “you” means any and all persons accessing or using this website and/or availing of any information and/or services available on or via this website;
  • “we” and “our” and “us” means Utu Textiles.

Privacy Policy

Utu Textiles’ Privacy Policy applies to use of this Site, and its terms are made a part of these Terms of Use by this reference. Additionally, by using the Site, you acknowledge and agree that Internet transmissions are never completely private or secure. In the event of a conflict between the Privacy Policy and these Terms of Use, the Terms of Use shall prevail.

Changes to the Terms of Use

We reserve the right to change and update the contents of this website, including these Terms and Conditions of Use, any information contained on this website and Utu Textiles’ Privacy Policy. We’ll inform you of any changes as appropriate under the circumstances, e.g., by displaying a prominent notice within the website or by sending you an email. Your continued use of the site after the changes have been made will constitute your acceptance of the changes.

Electronic Communications

When you visit ututextiles.com or send email to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


The information contained on this website may not be copied, transmitted, amended or reproduced in any form whatsoever without the prior written consent of Utu Textiles.

Third Party Links

This Site may contain links to other websites for your convenience. These third party sites have separate and independent policies. We, therefore, have no responsibility for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your Membership Account

Utu Textiles does not require you to register an account when purchasing. If you choose to create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Utu Textiles and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, comments, emails and other contents

Visitors to the Site may post reviews, comments, and other content, and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. Utu Textiles has the right but not the obligation to monitor and edit or remove any activity or content. We take no responsibility and assume no liability for any content posted by you or any third party.

Terms Governing Purchase and Delivery of Product


When you purchase a product from us you agree to pay the agreed upon amount for the product. The purchasing price, including delivery fees and value-added tax (VAT) where applicable, is fully paid at the time your order is placed. Utu Textiles reserves the right to cancel the order and reimburse possible payments, if the products ordered are not available. In this case, you shall immediately be informed of the unavailability of the goods.


Orders are collected from the online shop selection by adding the products to the shopping basket. The order is confirmed by using the check-out functionality in the online shop to pay for the purchase. By confirming an order, you accept these terms and conditions, product pricing and shipping costs. An e-mail confirmation will be delivered in case an e-mail address is provided by the time of confirming the order.


Visma Pay (Paybyway Oy, business-id FI24865594) is the main payment facilitator for the Utu Textiles online shop. Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Paybyway Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

You can read more about Visma Pay on their website at https://www.visma.fi/vismapay/

We also accept Paypal payments. All PayPal transactions are subject to the PayPal Privacy Policy. Having a Paypal account is not required when paying with a credit card through Paypal.

Payment methods

With Visma Pay you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards, Jousto and Pivo.

MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay cannot be used in the online shop.

Jousto invoice and part-payment is a Finnish service for making purchases quickly and safely. Jousto is for private persons having their economy in balance. With Jousto you will get 30 days time to pay without interest or expenses. After you have received an invoice, you can decide to pay it at once or in parts. You can pay our purchase in up to 36 parts, starting from 9,90 eur/month. Expenses for Jousto part-payment are 3,90 eur/month and 19,90% interest. With Jousto you can pay purchases from 30 to 3000 eur. Aurajoki Nordic Oy issues the credit. Read more at www.jousto.com.

Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/

Contact Visma Pay

Visma Pay, Paybyway Oy (business-id FI24865594)
E-mail: helpdesk@vismapay.com
Telephone: +358 9 315 42 037 (workdays 9-17)
Address: Laserkatu 6, 53850 Lappeenranta, Finland

Shipping and Delivery

We will use our best efforts to create and send the product you have ordered within five business days; however, delivery time is not guaranteed. Utu Textiles is not liable and will not pay for claims for any direct or consequential loss caused by delivering later than the five business days. You will be notified when your order has been processed and shipped. After your order has been shipped, it’s in the hands of the postal service and Utu Textiles has no longer control over the delivery. However, should any problems emerge we will do what we can to help. For further information on shipping estimates and delivery fees, kindly refer to our Shipping & Returns page.

Additional Fees

As all orders are shipped from Finland, shipments outside of the EU may incur customs duties depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. Customs duties will be charged upon the package reaching the destination country and are paid to the appropriate customs agency by the customer. You as the customer are liable for all import duties, customs and local sales taxes levied by the country you reside in. Payment of these fees is necessary to release your order from customs.

The grand total of your order as displayed on the checkout does not include any of the aforementioned additional duties that may be required in your country. Utu Textiles has no control over customs and import tax. We can’t tell you exactly how much you will be charged as customs and import tax varies widely depending on the country you are situated in.

Address Changes

In case order or address information needs to be changed after the order is placed Utu Textiles will provide reasonable effort to adjust the order or address. Nevertheless, if the costs have already been incurred the customer will have to either accept the original order at the original price or pay for additional charges to remake the goods or for additional shipping costs.

Quality Issues

You will have to notify Utu Textiles of any issue within 14 days after delivery and, if applicable, send us a photo of the products to explain the issue. Utu Textiles will work with you to meet your expectations regarding the quality of the products. If we are not able to meet these quality expectations we offer a full refund. See next section for our return policy.

Money Back Guarantee

Utu Textiles offers a full refund upon request by the customer. The conditions for refund are:

  • Customer reports the issue and/or money back request within 14 days after delivery of the product.
  • Customer returns the products in original condition back to Utu Textiles. Shipping charges are paid by the customer.
  • Money back guarantee does not apply in cases where the customer has ordered a custom-made product.

The full amount is refunded within 7 days after Utu Textiles has received the products back from the customer.


Care has been taken in the preparation of the information contained on this website. However, we do not make any representations or warranties as to the accuracy of the information contained on this Site. The Site and all of its contents are provided on an “as is” basis without warranties of any kind, either express or implied, including, without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the Site, that your use of the Site is at your sole risk.

Further Information

Utu Textiles may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without notice.

These Terms and Conditions of Use are governed by Finnish law, excluding its choice of law provisions.

If you have any questions or concerns regarding our Terms and Conditions of Use, please email us at info@ututextiles.com or send a message via the contact form.

Utu Textiles, Uittamontie 4B 62, 00940 Helsinki, Finland